Last Updated: September 5, 2026
At JKPoshak, we aim to provide our customers with a smooth and satisfactory shopping experience.
1. Order Cancellation
Customers may request cancellation of an order by contacting us as soon as possible at enquiry@jkposhak.in.
Cancellation requests may not be accepted once an order has been processed, packed, or shipped.
2. Returns
Customers may request a return for eligible products in accordance with the return conditions displayed on the website.
Products must generally be returned in unused and original condition, with original packaging, tags, and accessories where applicable.
Certain products may not be eligible for return due to hygiene, product type, or other applicable restrictions.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at enquiry@jkposhak.in as soon as possible after delivery.
We may request photographs, videos, order details, or other information to verify the issue.
After verification, we may provide an appropriate resolution, which may include replacement, return, or refund, subject to product availability and applicable policy.
4. Refunds
Once an approved refund is processed, the refund will generally be made to the original payment method used for the transaction.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
5. Failed or Reversed Payments
If your payment is debited but the order is not successfully created or the transaction is subsequently reversed, the amount may be automatically refunded or reversed through the payment system.
6. Non-Returnable Products
Products specifically marked as non-returnable on the product page may not be eligible for return or refund, except where required under applicable law.
7. Refund Deductions
Where applicable, delivery charges or other non-refundable charges may not be included in the refund, subject to the applicable return/refund terms and applicable law.
8. Contact Us
For cancellation, return, replacement, or refund requests:
Email: enquiry@jkposhak.in
Please include your order number and relevant details so that we can process your request efficiently.